MCE Frequently Asked Questions
What is the MCE Program?
Is there an additional cost for the MCE program?
What if my insurance won’t cover my visit or treatment at one of
these facilities?
Is this a Medicare covered benefit?
How do I know if I should seek treatment at an MCE facility?
What if I do not live near the requested facility?
Is travel and lodging included in the program?
How do I utilize this benefit?
What is the MCE Program?
The Medical Centers of Excellence (MCE) program is a benefit for members of
MDVIP-affiliated practices. As part of our ongoing commitment to exceptional
medical care, MDVIP has established a network of nationally acclaimed medical
institutions located throughout the country. Through these associations, we are
able to offer patients renowned specialty care and state-of-the-art technology.
At your doctor’s request, we can assist you in obtaining a timely appointment
and coordinate all aspects of your visit, whether seeking a second medical
opinion or treatment at one of these premier centers: Baylor College of
Medicine in Houston, Beth Israel Deaconess Medical Center, affiliated with
Joslin Clinic at Harvard in Boston, the Cleveland Clinic Foundation in
Cleveland and Weston, FL, Hanley Center in West Palm Beach, Hospital for
Special Surgery in New York, Johns Hopkins USA in Baltimore, Mayo Clinic in Jacksonville, Memorial Sloan
Kettering Hospital in New York, Miller School of Medicine at the University of
Miami, National Jewish Health in Denver and UCLA Medical Center in Los Angeles.
MDVIP staff will assist you with travel arrangements and ensure the transfer
and communication of your medical records.
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Is there an additional cost for the MCE program?
No, MDVIP staff is available to assist with various aspects of your appointment
and assist you in making necessary arrangements. The cost for the actual
medical treatment will be your responsibility and can be billed to your
insurance, depending on your healthcare coverage. Your doctor and the medical
centers can assist you in determining your healthcare benefits.
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What if my insurance won’t cover my visit or treatment at one of these
facilities?
Our service to you remains the same. We will facilitate your appointment, help
guide you throughout the facility, oversee timely transfer of your medical
records and assist you with necessary travel arrangements. Cost for the actual
medical service will be your responsibility.
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Is this a Medicare covered benefit?
The medical treatment at the facility may be covered based on Medicare
guidelines and will be subject to applicable Medicare deductibles and/or
co-payments.
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How do I know if I should seek treatment at an MCE facility?
You and your doctor will decide together based on your healthcare needs.
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What if I do not live near the requested facility?
Our MDVIP staff is familiar with the accommodations available at each medical
center and can assist you with travel and lodging arrangements. In many cases
we can extend discount pricing which has been negotiated for patients visiting
the center.
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Is travel and lodging included in the program?
No. Our staff will assist you in making travel arrangements, but the cost for
the actual travel and lodging is your responsibility. back
How do I utilize this benefit?
Once you have determined that a second medical opinion or treatment at an MCE
facility is desired, your doctor will notify MDVIP. MDVIP will communicate with
your doctor and the medical center to insure an appointment with the
appropriate specialist and will arrange for the transfer of your medical
records. We will contact you to explain the process and address any special
needs you may have.
The medical facility will contact you directly to arrange a time for your
appointment, as well as discuss services you will receive upon arrival and
throughout your stay. The goal is to make your time there productive,
comfortable and stress-free.
Once an appointment time is set, MDVIP staff will contact you to offer
assistance with any travel and/or lodging needs.
Upon completion of your visit to the facility, your MDVIP-affiliated physician
will confer directly with the medical center specialists, electronically and/or
by phone. MDVIP will insure the timely receipt of your results and medical
records by your MDVIP-affiliated physician for seamless coordination of care.
MDVIP is proud to offer patients of affiliated practices medical care at these
world-class medical institutions. In recognition of our dedication to attain
exceptional results for patients of affiliated practices, they have joined us
in trying to achieve personalized care and the best possible outcomes. If you
have further questions about the MCE program, please contact our MCE
representative toll - free at 1-866-218-0112.
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