97% Satisfaction Rate Reported by The Open Public Health Journal for Patients of MDVIP-Affiliated Practices

MDVIP Physicians Get High Patient Satisfaction Rating In a study published this week in The Open Public Health Journal titled “The Impact of a Personalized Preventive Care Model vs. the Conventional Healthcare Model on Patient Satisfaction,” 97% of patients of healthcare innovator MDVIP reported they are satisfied with the relationship they have with their doctor, and 95% said they are satisfied with the personalized approach to their health needs. This is in sharp contrast to only 58% of patients who have traditional primary care physicians.

The findings revealed that patients in MDVIP practices:

  • Are more satisfied with the ability to reach their physician any time, during office hours, as well as nights, weekends and holidays.
  • Appreciate the ability to get an appointment in 48 hours or less, shorter wait times and visits lasting from 30 to 90 minutes.
  • Have higher loyalty than patients in traditional practices, reporting their intent to stay with the practice and the likelihood of recommending their doctor to others.
Most importantly, more surveyed members responded that their health improved since joining their doctor’s MDVIP practice, and they felt more in control of their life and their health. MDVIP’s national network of primary care physicians promotes smaller practice sizes to give doctors more time with patients, and to focus on prevention and wellness.

“This annual patient satisfaction survey proves that patients in the MDVIP personalized healthcare model have consistently higher satisfaction levels than patients in conventional primary care practices,” said Dr. Andrea Klemes, MDVIP’s Chief Medical Officer. “This recent study complements our other published clinical data that shows better patient outcomes, lower hospitalizations and savings to the healthcare system. With ongoing changes in healthcare, more consumers are looking for better options to meet their medical needs. The thousands of testimonials we have from delighted patients support our unparalleled satisfaction scores, renewal rates and impressive outcomes, proving MDVIP is a desirable healthcare experience.”

The study was based on a 2012 survey of 16,271 members of MDVIP practices and compared the findings to a 2011 survey of 13,092 MDVIP members, as well as a group of conventional healthcare patients.

The study showed that patients in MDVIP practices were:

  • Statistically significantly more satisfied with their physician relationships (97% in both 2011 and 2012 for MDVIP vs. 58% for conventional or CHC) and were more satisfied with their physician’s attention to what they had to say, explanation of their condition and the amount of time spent with them during their appointments, as compared to CHC patients.
  • Satisfied with the personal approach to wellness (95-96% MDVIP vs. 69% CHC).
  • Significantly more satisfied with their ability to schedule an appointment within 48 hours (85-87% MDVIP vs. 55% CHC), to reach their physician during office hours (90-91% MDVIP vs. 53% CHC) and after hours (71-74% MDVIP vs. 31% CHC).
  • Sitting in the waiting room less than 10 minutes (78-79% MDVIP vs. 41% CHC) and more satisfied with the wait time in the doctor’s office (94-95% MDVIP vs. 52% CHC).
  • Receiving the best care possible (92-94% MDVIP vs. 68% CHC) and more confident in their doctor’s approach to their healthcare (79-80% MDVIP vs. 61% CHC).
  • Inclined to continue with MDVIP, with 90% intending to renew, which corresponds with annual renewal rates over this time period.
“The MDVIP model significantly enables a better patient-primary care physician relationship versus the conventional healthcare system, which ultimately may lead to better health outcomes,” the report concluded.

The report can be viewed at: http://benthamopen.com/ABSTRACT/TOPHJ-8-1

17 Comments
Ann Catt
Feb 16th, 2016
I participated in the MDVIP satisfaction survey. At the end, it asked me to read the terms and conditions and to check "agree" in order to be eligible for the sweepstakes to win a free year of membership. When I clicked to see the terms and conditions, I COULD NOT GET BACK to the screen to submit my entry. Is there any way that I can be eligible for the sweepstakes?
1 Reply
MDVIP
Feb 16th, 2016
Greetings Ann,

We’re sorry to hear about your recent experience while participating in the satisfaction survey. One of our MDVIP representatives will be reaching out to you personally to help resolve your issue.

In Good Health,
MDVIP


John Worzbyt
Feb 15th, 2016
I and my wife, Jean are very pleased with our MDIVP physician, Dr. Bienenfeld; his nurse, Karen; and office staff. We love the relationship we have established and the great medical care we are receiving. We are very impressed with Dr. B's bedside manner, attention to detail, and his wellness focused approach to sound medical practices. We have been with Dr. B for nine years. He is the same great doctor pre and post MDVIP. We can't say enough positive things about him and his medical team. We love Dr B. and MDVIP. What a great team. Thanks to Dr. B. and MDVIP, we are enjoying good health and the security that comes with knowing you are in the hands of people who care.
1 Reply
MDVIP
Feb 16th, 2016
Greetings John,

It’s so nice to read that you and your wife feel secure in your healthcare with Dr. Bienenfeld, Karen and his office staff. We agree that his whole group and MDVIP make a great team.

In Good Health,
MDVIP


Betty shannon
Feb 13th, 2016
Dr. James Hoff has been my doctor and my friend for over 30 years. Knowing that day or night, he is only a phone call away, is very reassuring. MDVIP is so great !
1 Reply
MDVIP
Feb 16th, 2016
Greetings Betty,

We’re happy to read that Dr. Hoff has been there for you for more than three decades and that he provides reassurance in your healthcare.

In Good Health,
MDVIP


Anne Jarvis
Feb 12th, 2016
DR Hamaker is one of best I have been seeing him for 13years When he became a MDVIP Doctor I did not hesitate to sign up I am very blessed to have him as my Primary Doctor
1 Reply
MDVIP
Feb 16th, 2016
Greetings Anne,

We agree with you that Dr. Hamaker is a great physician. Thank you for letting us know how much you appreciate the care he provides you.

In Good Health,
MDVIP


Opal Seals
Feb 12th, 2016
I am so blessed to have MDVP and Dr. Peter Gosselink caring for me. I only had 3 visits to Dr. G. in 2015 - because of his great care of me in 2012,2013 and 2014! His staff are excellent also...Many thanks! Opal Seals
1 Reply
MDVIP
Feb 16th, 2016
Greetings Opal,

Thank you for taking time to let us know how highly you regard Dr. Gosselink and his staff. We’re glad to read that you are in good hands under his care.

In Good Health,
MDVIP

Claudia Becker
Feb 12th, 2016
I am very pleased with the service MDVIP is providing. I have always been very satisfied with my PCP, Dr. Robert Songy and now with MDVIP membership I am able to access him immediately as needed!
1 Reply
MDVIP
Feb 12th, 2016
Greetings Claudia,

We’re happy to read that you are pleased with the MDVIP program and your affiliated doctor. Please let us know if you need anything.

In Good Health,
MDVIP


Raymond Brown
Feb 12th, 2016
Quite a "bait and switch" item.
John Darmanin
Feb 11th, 2016
I must apologize. I click on the incorrect site. I got to the coronary artery site o.k.
Thanks,
John Darmanin
1 Reply
MDVIP
Feb 12th, 2016
Greetings John,

Thank you for letting us know that you were able to access the article on heart disease prevention. Please let us know if you need anything else.

In Good Health,
MDVIP


John Darmanin
Feb 11th, 2016
I clicked this on because it said it would tell me more about coronary artery disease(the truth). I was very disappointed because all it is doing is bragging about MDVIP! What's this all about?
John Darmanin
Ron Riley
Feb 11th, 2016
Agree with all the comments and results of surveys.Have an excellent relationship with my MDVIP Doctor. He is almost like family. On one occasion he came to my house to resolve a problem. Very confident in him. Glad my wife and I took advantage of it.
1 Reply
MDVIP
Feb 12th, 2016
Greetings Ron,

We’re happy to hear that you and your wife have excellent relationships with your MDVIP-affiliated doctor and that you consider him to be ‘almost like family’. Thank you for sharing with us how confident and pleased you are with him.

In Good Health,
MDVIP


Ken Jackson
Feb 11th, 2016
I've been very pleased with MD VIP and my doctor,Daniel Whitmer plus his staff. I get into see him when needed and they spend the time with me that is beyond ordinary. Dr. Whitmer has gotten me hooked up with many good specialists,that treat me immediately. Extraordinary care! Thanks!
1 Reply
MDVIP
Feb 16th, 2016
Greetings Ken,

It’s great to read that your MDVIP-affiliated doctor has provided you with extraordinary care, plenty of time and referrals to good specialists. Take care.

In Good Health,
MDVIP


Beth Goldberg
Feb 10th, 2016
I am happy with MDVIP because it is wonderful to get the care that i need from a knowledgeable Dr.Padilla.
1 Reply
MDVIP
Feb 12th, 2016
Greetings Beth,

That’s wonderful to hear that you’re happy with the care you receive from your MDVIP-affiliated doctor. We appreciate you taking time to let us know!

In Good Health,
MDVIP


Linda Hermeston
Feb 10th, 2016
Although it is somewhat costly it is so worth the extra money. The personalized care is superior and reminds me of the old days when family physicians did more than the typically do today. It was difficult to get my husband to go to a doctor but with our physician Dr. Rick Jackson he goes and he likes The more personal feel to the appointments.
1 Reply
MDVIP
Feb 11th, 2016
Greetings Linda,

Thank you for sharing that your membership is well worth the value you receive for such outstanding care. We’re glad to hear that your husband is more in tune with his health since becoming an MDVIP member.

In Good Health,
MDVIP
Tom Richards
Feb 10th, 2016
My MDVIP physician, Dr. Alan Smith, is available when I need him, not just responsive but aggressive on my behalf to get needed support from the larger medical community AND he helps keep my insurer from avoiding their rightful expenses. I couldn't ask for more.
1 Reply
MDVIP
Feb 11th, 2016
Greetings Tom,

Thank you for telling us how much you appreciate your MDVIP-affiliated physician and how he advocates for your total health.

In Good Health,
MDVIP


Rita kaplan
Feb 9th, 2016
My experience with my M.D. VIP is so excellent that he has spoiled me for every other physician their offices are inefficient their interest is -1 and it's very frustrating to me that everything can not be done the way my Doctor Shenker does it I am completely happy
1 Reply
MDVIP
Feb 11th, 2016
Greetings Rita,

We appreciate your exuberant praise for your MDVIP-doctor. We’re always pleased to hear that our members are satisfied with the care they receive.

In Good Health,
MDVIP


Tammy Tipton-Nay
Feb 9th, 2016
I am extremely pleased with the care I have received from my physician. When my family has been in crisis the Dr. has advised advised what type of medical care was needed for a family member that was not a patient. The quality of medical care is superb!
1 Reply
MDVIP
Feb 11th, 2016
Greetings Tammy,

Thank you for sharing your sentiments! That’s wonderful to hear that you are so pleased with your MDVIP-affiliated doctor and that you speak so highly of the quality of your medical care.

In Good Health,
MDVIP


Cheryl Thomann
Jul 15th, 2015
I am very happy with my MDVIP doctor and the special services she provides. However, I do have one complaint. Since I am disabled and can only transfer from wheelchair to something the same height, I cannot be examined in the office. Also I cannot stand on a scale so I cannot be weighed in the office. I think MDVIP doctors should have a low examination table and a wheelchair scale in their offices to better serve disabled patients.
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