Alicia Chen, MD, FACP

Just like 20 years ago, Dr Chen keeps my loved one alive with brain cancer and tells me exactly what to do and how to do it without her. I don’t know what I would do. Doctors do not listen anymore when you tell them what is wrong with you ,she does she is an excellent excellent doctor always has been always will be and takes the time to figure out what’s really wrong

I think this practice may have abruptly closed before the summer. They are not returning any calls, even urgent ones. And now that I have found a new doctor they have been unable to get my records from Dr. Chen's office, despite multiple attempts.

Best Physician ever!! My Husband and I were thinking about possibly moving from Florida, but decided against the idea and Dr. Chen was one of the reasons why. She has absolutely saved us. Her medical expertise is priceless as she refuses to put a bandaid on a problem, she gets to the root cause of it and we are truly grateful!

She is extremely thorough and wants to go the extra mile for her patients. I’ve never had a better physician, and she’s made me a better patient. I’m proud to say she is my doctor.

Don't go to a local business and be rude to employees that are trying to help you, Alicia Chen.

Charges 2k a yr for a membership just so she can "be your doctor". What a crock. To me , this indicates a greedy ,money hungry individual that lacks both compassion and empathy towards her patients . You're nothing more than a dollar sign walking through that door .

Dr. Chen takes the time to listen to what you have to say.
She gives a printout of what takes place during the appt. And any instructions for new medications or plan of action.

Dr. Chen has a fantastic bedside manner, professional, thorough, and always listens to any and all concerns. She treats the whole person and works with you to maintain your wellness.

Superb care and support. Dr. Chen is available, responsive and totally engaged in a partnership approach as I participate in managing my own health.

Dr. Chen is incredibly intelligent, a great listener, and provides personalized patient-centered care. She is the best physician I have ever had and I highly recommend her to others looking for something other than the traditional, unfulfilling medical model of care.

Dr Chen is a fantastic doctor. Her entire staff is so warm and friendly.

I want to give the highest recommendation to Dr. Alicia Chen & her team. My family & I have been in her care for several years now and have been very impressed with her wellness-based approach to patient care. I have recommended her with confidence to numerous family & friends through the years as I have found her to be a very competent & caring physician and well-respected in the medical community. She & her team have “gone the extra mile” for us on more than one occasion. I am very thankful to have found her practice (on the referral from another happy patient)

Dr. Chen was my physician for over 20 years. She has always made the time to really listen and understand any problems I may have had. She was always willing to try something new if we thought it might help.

She is an amazing doctor - it was a pleasure to be a patient in her practice.

Barb here. Dr. Chen is absolutely a gifted and talented Physician and, to be honest, I consider her a friend of mine. Dr. Chen goes above and beyond what any previous doctor has ever done for my family. Using the confusing and ever changing subject of nutrition - Dr. Chen not only explains what the latest research (good, reliable research) indicates our diet should be, she also gives seminars to her patients on how to prepare the food, how to find the best supplements, what cooking methods to use and other helpful information. My daughter and my mother are both patients of Dr. Chen as well. My daughter has had various symptoms symptoms since she was 5 years old(she is now 30) and no doctor or specialist has been able to find the root cause until Dr. Chen did earlier this year. My Mother is 98 and over the past 10 years that she has been a patient of Dr. Chen's, Dr. Chen has carefully monitored her medications, nutrition and exercise to give my Mom the best quality of life! I have been amazed at how foods and medications that are helpful and healthful at 70 or 80 can become a problem at 90 and over. Dr. Chen is constantly adjusting and monitoring my Mom's health and has added many years of fun and learning to my Mom's life.

From the first interaction with the staff on the phone setting up the appointment to the actual appointment itself you are welcomed and feel as if you are part of a team. Everyone is very helpful and willing to serve your needs. Dr. Chen takes the time to listen to your needs and interact with you on a personal level. You feel as if you matter and are not just another patient that is herded in and out.

Dr Chen always has time for her patients. Shows much concern and truly concerned for her patients’ health and wellness. She has been my primary physician for 18 years. Love her personable staff. They always exceed my expectations when I have to call the office. Kandace, the office manager goes above and beyond. Can’t say enough good about Dr. Chen and her staff.

Always a great experience with doctor and staff.

Great staff always a pleasant experience!

I have gone to Dr Chen for around 15 years and absolutely loved her practice and the time she spent with her patients. It was a huge plus that she was a Christian doctor. Several years after I started seeing her she started with MDVIP which required a lot of extra money I didn’t have every year in addition to my copay. I didn’t pay it because I didn’t have it but I could still stay with her practice, I just had to see her nurse practitioner. Well, out of the blue I (and probably a lot of the patients that helped build her practice) received a letter stating that she was no longer seeing her traditional patients. She fired her nurse practitioner as well. She went from someone who cared about her patients and their health to someone who put money first. If you don’t have an additional $1800 a year, you aren’t worth her time. The last time I was in her office she didn’t even say hi. I’m not the only one who was burned by her. I’m out of some of my meds because the first new patient appointment I could get was the middle of March. Unless you are rich, don’t bother. It’s sad, she was and probably still is a great doctor. She just let money change her.

Dr Chen and her staff are the very best. Compassion is the first thing one notices when you walk in. Sonja always greets you with a smile and puts all at ease. Dr.Chen is the most knowledgeable physician I have ever had. She is beyond a 5 star rating. She takes her time, explains everything and always with a smile.

Dr. Chen is one of the best doctors that I know. She has been our family doctor for more than 20 years. My husband and I have had to move to different states for financial reasons, and Dr. Chen has remained to be our primary physician.

I called this office today to be seen as a new patient only to hear that they require an $1800 yearly physical that insurance does not cover!!! Absolutely ridiculous!! So unless you have $1800 to throw around I would not recommend!

Dr. Chen and her team are extremely responsive. She is well-informed and candid with us, which we really appreciate. She gets us good referrals when necessary and works easily with our other physicians. We highly recommend her.

Dr Chen cares for and treats the whole patient. She has provided top notch medical treatment but also advice on wellness. Her emails are always welcome. Dr Chen has a caring and knowledgable staff that are always willing to answer any questions.

Excellent care! Love the patience with the patients! We appreciate the time we are given to express our concerns about our health and the explanations given to help us understand.
Cindy and Kristen Cassady

Best ever internal Medicine Doctor and staff in Northwest Florida! Love the Wellness and Preventive Care Model! Dr. Chen and staff are "cheerleaders for healthy eating and living" in addition to delivering "extremely high quality personal" health care. I will be moving this year so I will miss Dr. Chen and staff immensely!!

I was not real happy when my primary care doctor retired and Dr. Chen acquired his practice because I did not know what to expect. However, I think I can speak for my whole family and say we are all very happy and feel well cared for by Dr. Chen. We miss Dr. Moehle, but feel that we are in very good hands with our new doctor. We are most fortunate.

I have been a patient of Dr Chen, for over 15 years. She is a no nonsense doctor who tells it like it is. Spends lots of time with you asks probing questions and provides excellent service. Her staff is nice and accommodating. I would recommend her for any one from young adult onward to geriatric. She is more thean a GP she bro gs an internal medicine background to her work that lets her deal with much more complex medical issues. If you can get an appointment take it as in the end you will be well served.

I have been with Dr Chen at least 4 years. When I filled out the initial paperwork at the end of the first line was a space for my nickname. NO DOCTOR IN 70 PLUS EVER ASKED FOR THAT INFOMATION EVER and due to a lifelong health issue I have seen lots of doctors. I knew that asking for my nickname showed how much she cared for her patients and I was right! She cares more because she wants to give all she's got to do the best she can and she has trained her staff well to follow her example. I just can't say enough about the whole office. Earlier this week I was in the office for blood work and I was finished in 5 min. Everyone on the staff pick up on cues as to what the patient needs and does not refer me to another person (unless of course it's an emergency).
I have never had an internist take such an interest in my diet. She has suggested in her seminar last November that we all should should consider a non dairy plant based diet and yes I am,because of Dr Chen,
on a non dairy plant based diet and I love it! Who knew there was a different way to eat. I didn't and I'm learning more all the time. There is even non dairy ice cream! Again, this demonstrate her care and concern for her patients and as a result she has, l believe, saved me from a heart attack or a stroke!

Blessing to you Dr Chen

I feel like I’m getting excellent care from Dr Chen. She is patient and thorough in her examinations. I appreciate being able to get in touch with her when I need her. It’s scary getting old and Dr Chen is making this journey easier.

She is focused on patient health and following her guidance lost 40 lbs and came off two medications. She takes time for her patients and understands their requirements. Had prostrate cancer and a knee replacement surgery and she made excellent recommendations for both surgeons.

Extremely high quality healthcare and relevant information. ALWAYS answers my calls and IMMEDIATELY responds to my texts. Marginally disappointed with recent membership fee increase. Overall 9.5 / 10 .

Dr. Chen is a very caring, competent doctor! She is much more thorough than I expected or I have experienced from previous physicians!

Dr Chen is the best Primary Care doctor I have ever had (59 years old). I have seen her 6 times in last 16 months and only waited more than 20 minutes once. I was recently in the Dallas area for many years and her average wait time is better than previous doctor of 15 years. I may know a reason why she has dropped some patients but you cant hold me to this. Dr. Chen is one of only 4 doctors between Mobile and Pensacola that is part of MDVIP. When you join MDVIP it costs about $1,500.00 per year and insurance does not reimburse for it. When a doctor agrees to be a part of MDVIP they offer a lot more service then you can imagine. To see what I mean look them up and they are nationwide. Any good or great doctor, like Dr. Chen, would die to be part of MDVIP because they get compensated from the above mentioned fee BUT they commit to a lot that they will do. One thing is, once their practice gets to 100% MDVIP patients, they wont take more than about 400 total patients (what I was told but number could have changed) and that is a requirement set by MDVIP. That means they will not only have a lot of time to spend with each patient BUT they also commit to keeping at least one appointment time slot open every day to be able to see a VIP patient on short notice. That has already happened for me. Once I was found to have prostate cancer by a local Urologist, I wanted to see Dr. Chen before my next visit to the Urologist to discuss treatment options. I was able to get into see her in 48 hours. Her opinion was to cancel my Urologist appt and go to MD Anderson for surgery. She did the paperwork that day to get me a referral to MD Anderson and they called me the next day. That surgery was a success and if not for her I might have made a mistake having it done locally.
I had a lot of health issues and have taken her advice on a lot of things including specialists and they have all been excellent (even the Urologist). I have seen the following in the last year: ENT, Neurologist, Urologist, Dermatologist, Sleep Clinic and referral to the best prostate hospital/surgeon in the US.
One day I talked to her nurse about MDVIP and the other three doctors I could have chosen. I expected her to say what she said and that is that Dr. Chen was the best choice. She pointed out that part of the MDVIP program is that if you need to see a doctor on short notice and your doctor is on vacation or you are out of town, you will get a quick appt with the nearest MDVIP doctor and they treat you as they would their own MDVIP patient which is first class. Her nurse told me they have seen patients from the other three MDVIP doctors in Pensacola and they typically said Dr. Chen is the best.
One last thing. As a member of MDVIP you get your doctor's personal cell phone number and are told you can call them 24/7 in an emergency. On New Years Day I sent Dr. Chen a text. I was in Texas and had a chest cold (coughing up junk). I told her the nearest CVS Pharmacy. She texted me back in 10 minutes with a few questions and had my prescription into that CVS (from her home on a Sunday) and I picked up my medicine in less than an hour after my first text to her.
You have to pay for that service BUT MDVIP only considers the BEST doctors or they are out of business.
She went into so much detail after my first physical and blood workup that I started walking 30 minutes a day 5-7 days a week AND started eating more green veggies and a less junk food. Eight months later and 40 lbs lighter she took me off ALL medications but kept me on fish oil, B12 and probiotics. That advice and all she has done may not have saved my life (she was the one that sent me to Urologist to confirm prostate cancer) but she has added years to my life and life to my remaining years!
Since her MDVIP patient list is growing she may not be able to take on any more non VIP patients. My wife wants her but we don't think she needs the level of care of MDVIP (her heath is great). As she gets older we will do it.

great detail focused doctors with good listening skills. they really care about the people they serve.

I was a patient of Dr. Chen's for 10+ years going back to when she was located on 9 MIle and University in the Medical Park. I thought we had established a good doctor patient rapport and relationship. I was disappointed with the wait time EVERY time I went (typically waiting 45-1hr for my scheduled appointment), but she always spent time with me in the exam room, so I put up with the wait time to see her. Her office staff made several errors with paperwork (lab request slips) and billing, but I put up with that, too, as I didn't want to find a new doctor, and we had an established positive doctor/patient relationship. I was shocked last summer to get a "Dear John" letter telling me they were dropping me as a patient with no reason as to why. I am a state employee with United Healthcare Insurance. When I called the office to inquire about the letter, they said they weren't at liberty to tell me why and this is customary procedure to drop patients even if they have accepted insurance. I had never heard of such a thing. I guess that is the fault of Obamacare and Healthcare reform. So here I am a woman in my late forties with no doctor, and I have yet to establish a relationship w/ a new practice. That doesn't seem to demonstrate care for someone and seems to be a breach of trust. I trusted her with my healthcare, but I guess in the end, she doesn't care that I entrusted that to her. I am very disappointed by this practice of dropping people without warning for no reason. After reading many reviews on her, I see I am not alone. I have had two major healthcare issues since she dropped me, including a surgery, and have been embarrassed in hospital admissions to admit I do not have a family care doctor. I did, but due to no fault of my own, I do not any longer.
Natalie