MDVIP Privacy Policy

Effective: August 11, 2026

This Privacy Notice ("Privacy Notice"), describes what information MDVIP, LLC ("MDVIP", "we", "us" or "our") collects from or about you, including how we collect, use, and disclose that information, and what choices you may have regarding your information.

1. APPLICABILITY
This Privacy Notice applies to information we collect when you interact with us, including through our website, application, social media, or other online offering (the "Website").

MDVIP contracts with healthcare providers to provide a personalized healthcare experience to their patients. MDVIP acts as a business associate when healthcare providers engage us for these services. When we process information on behalf of a healthcare provider in the course of these services, our processing is governed by HIPAA (or other applicable law regulating the handling of individually identifiable health information) and our agreement with the healthcare provider, and this Privacy Notice does not apply to that information. If you have any questions about how information is processed in those circumstances, please refer to your healthcare provider's notice of privacy practices or contact them directly.

Please note that this Privacy Notice does not apply to non-MDVIP websites or services that state they are offered under a different privacy policy. Please review the privacy policies on those websites and services directly to understand their privacy practices.

2. INFORMATION THAT WE COLLECT
Depending on your interaction with MDVIP, we may collect personal information as follows:

Directly from you, when you provide information to us or interact with us:

  • Contact information, including your name, telephone number, email address, postal address (or in some cases, just your city or zip code), and any other information you choose to include when you communicate with us.
  • Demographic information, including your date of birth and sex.

If you make a purchase from us, we work with a third-party payment processor to process your payment information.

Automatically from you, including device information and information about how you utilize our Website, as described in Section 6.

From other sources, including third-party data enrichment providers, to better understand our consumers and improve our services. These third-party providers provide scores, predictions, or other data points about your interests and preferences in addition to demographic information, such as household composition and geographic location.

3. HOW WE USE THE INFORMATION WE COLLECT
MDVIP may use personal information we collect to:

  • Fulfill or meet the reason for which the information is provided. For example, to provide the services you request, respond to your questions or communications, and provide troubleshooting and other support.
  • Publish content on the Website. For example, with your consent, we may publish testimonials, reviews or comments you provide.
  • Personalize your Website experience and to deliver content and service offerings relevant to your interests.
  • Monitor and analyze trends, usage, and activities in connection with our Website.
  • Target advertisements to you on third-party platforms and websites (for more information and to opt out, see the Targeted Advertising and Analytics section below).
  • Help maintain the safety, security, and integrity of our Website, our users, and our databases and other technology assets, and diagnose or fix technology problems.
  • Investigate or prevent a violation of any individual's contractual or other relationship with MDVIP or where MDVIP has a good faith belief that access, preservation or disclosure of such information is reasonably necessary to protect the rights, property or safety of MDVIP, our users or the public or to prevent or respond to any illegal, fraudulent or harmful activity.
  • Conduct testing, research, analysis, and product development, including to develop and improve our Website and your experience with the Website, grow our business, develop new products and services, and understand our user base.
  • Send marketing communications, including providing you (via alerts, banner ads, postal mail, event registration, email, text message, and other notices) with information about offers, programs and services that MDVIP believes may be of interest to you.
  • At the request of law enforcement or governmental agencies or in response to subpoenas, court orders or other legal process, comply with legal requirements, or establish, protect or exercise MDVIP's legal or other rights to defend against a legal claim or as otherwise allowed by law or regulation.
  • Evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding.
  • Create de-identified and aggregate data that cannot reasonably be linked to you.

4. TARGETED ADVERTISING AND ANALYTICS
We engage others to provide analytics services, serve advertisements, and perform related services across the web and in mobile applications. To do this, MDVIP and these partners may use cookies, pixels, SDKs, and similar technologies to collect information about your use of our services and other websites and mobile apps, including your device identifiers, IP address, web browser and mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, order information, items added to cart, and conversion information. This information is used to deliver advertising targeted to you on other companies' websites and mobile apps, understand the effectiveness of this advertising, analyze and track data, determine the popularity of certain content, and better understand your activity.

You can opt out of ad targeting through cookies and similar technologies on our Website by following the prompts behind the Your Privacy Choices link in the site footer. Your opt-out choice will be linked to your browser only; therefore, you will need to renew your opt-out choice if you visit our Website from a new device or browser, or if you clear your browser's cookies.

In addition to ad targeting activities that rely on cookies and similar technologies, we may also work with advertising partners to translate other identifiers, such as your email address or phone number, into a unique identifier (called a hashed value) that such partners can then use to show ads that promote MDVIP. We may also disclose your information to advertising partners through other methods to show you ads promoting MDVIP's products and services across the web and in mobile apps. Depending on where you reside, you may opt out of these disclosures by filling out our webform.

The activities described in this section may constitute "targeted advertising," "sharing," or "selling" under certain privacy laws. See the Additional Information for Certain U.S. States section below for details.

You can also learn more about interest-based ads, or opt out of having your web browsing information used for behavioral advertising purposes by companies that participate in the Digital Advertising Alliance, by visiting www.aboutads.info/choices.

5. HOW WE DISCLOSE INFORMATION
We disclose information about you as described in the Targeted Advertising and Analytics section above and in the following scenarios:

  • With service providers that we believe need the information to perform a technology, business, or other professional function for us, such as providers who help us operate the Website, assist with MDVIP's marketing, conduct business on our behalf or help us complete a service you requested, such as processing your credit card payment.
  • With your consent or when you direct us to disclose your personal information, including to physicians who are affiliated with MDVIP.
  • With entities in our corporate family, for purposes consistent with this Privacy Notice, to carry out our business activities, and to the extent permitted by law.
  • When a corporate event occurs, we reserve the right to transfer to another entity or its affiliates or service providers some or all information about you in connection with, or during negotiations of, any merger, acquisition, sale of assets or any line of business, change in ownership control, or financing transaction.
  • For legal purposes, when required to do so by law, in response to court orders, law enforcement, or legal process, including for national security purposes, to comply with its legal obligations or to investigate or prevent suspected illegal activities, fraud, or situations involving potential threats to the rights, property, or personal safety of any person, or to establish, protect, or exercise, our legal rights.

We may also disclose aggregated or de-identified information that cannot reasonably be used to identify you. If we do so, we will maintain and use this information only in a de-identified fashion and will not attempt to re-identify such information, except as permitted by law.

6. COOKIES AND OTHER TRACKING TECHNOLOGIES
Certain information is automatically collected from you when you interact with our Website. This information includes:

  • Usage details about your interaction with our Website, such as the date, time, and length of visits, specific pages or content accessed during the visits, search terms, frequency of the visits, and referring website address.
  • Device information about the device you use to access our Website, such as IP address, device type, unique device identifier, operating system, browser type, and mobile network information.
  • Approximate location information where you choose to provide us with access to information about your device's location.
  • Information collected by cookies and similar tracking technologies: We use tracking technologies, such as cookies and pixels, to collect information about your interactions with our Website and our marketing communications. These technologies help us improve our services and marketing communications, personalize your experience, and analyze your interactions with us, including to see which areas and features of our services are popular and count visits.

You can modify your browser settings to disable or reject cookies across the internet; but if you do so, some features of our Website may not function properly or be available. You can also opt out of ad targeting through cookies and similar technologies by following the prompts behind the Your Privacy Choices link in the site footer. Your opt-out choice will be linked to your browser only; therefore, you will need to renew your opt-out choice if you visit our Website from a new device or browser, or if you clear your browser's cookies.

7. IP ADDRESSES
MDVIP maintains internal logs for Internet Protocol (IP) addresses. An IP address is a number that is automatically assigned to your computer each time you access the Internet. MDVIP collects IP addresses in order to conduct system administration, report aggregate information, conduct site analysis, and to detect improper use of the site.

8. SECURITY
MDVIP implements administrative, technical, and physical safeguards to protect your information. While we use these measures to safeguard your information, we cannot guarantee the security of the networks, systems, services, devices, and databases we operate or that are operated on our behalf.

9. YOUR CHOICES ABOUT YOUR PERSONAL INFORMATION
Opt-Out Request of Specific Phone, Email, Text, or Marketing Offers:
If you do not wish to receive phone, mail, or email marketing offers, you may request that we remove your name from our internal email, direct mail, or internal telemarketing lists. You can call 1-866-696-3847 to make your opt-out request.

If you no longer would like to receive via email or text special offer information or other promotional messages from us, you may opt out by following the instructions in those communications. You may also click here to unsubscribe from emails. If you opt out, MDVIP may continue to send you emails regarding your membership, billing, renewal, and other non-promotional matters.

10. CHANGES TO OUR PRIVACY NOTICE
We may update or change this Privacy Notice at any time and from time to time. The most recent version of the Privacy Notice and its effective date is reflected at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we will notify you through written, electronic, or other means. We encourage you to consult this Privacy Notice periodically for any updates or changes.

11. QUESTIONS OR COMMENTS
If you have any questions or concerns about this Privacy Notice, the practices of this Website, or your interaction with this Website, contact:

Email: qm@mdvip.com
Mail: Attention: Quality Management Department
MDVIP, 4950 Communication Ave., Ste. 100
Boca Raton, FL 33431

12. ADDITIONAL INFORMATION FOR CERTAIN U.S. STATES
Some U.S. states have enacted privacy laws that grant their residents certain rights and require specific disclosures ("State Privacy Laws"). If you reside in California, Colorado, Delaware, Indiana, Maryland, Nebraska, New Jersey, Texas, or Virginia, this section applies to you. This section also serves as our California notice at collection.

Additional Disclosures
Our Privacy Notice explains how we collect, use, and disclose information about you, as well as our targeted advertising and analytics practices. As required by certain State Privacy Laws, we use the tables below to explain this same information.

Use and Disclosure of Personal Information for Business Purposes

Category of Personal Information Use of Personal Information Categories of Recipients
Identifiers (such as your name, email address or IP address)

Characteristics of protected classifications under California or U.S. law (such as your age and sex)

Commercial information (such as records of products or services purchased)

Internet and electronic network activity information (such as information from cookies, browsing history, and search history)

Approximate location information (such as your city of residence or zip code)

Audio and visual information (such as call recordings when you contact customer service)

Inferences (such as your city of residence derived from your IP address or information about your preferences regarding our services)		 To fulfill your requests (such as to provide the services you request and respond to your questions)

To publish content on the Website (such as testimonials you provide when we have your consent)

To personalize your Website experience (such as to deliver content relevant to your interests)

To monitor and analyze trends (such as your usage of our Website)

To maintain the safety and security of our Website, our users, and our databases (such as to diagnose and fix technological issues with our Website)

To protect the rights, property and safety of MDVIP, our users, or the public (such as to investigate and prevent illegal or fraudulent activity)

To conduct testing and research (such as to improve our Website and develop new products and services)

To send you marketing communications (such as promotional emails and text messages)

To comply with our legal and financial obligations (such as to respond to law enforcement or defend against a legal claim)

To evaluate or conduct a merger, restructuring, or other sale or transfer of some or all of our assets (such as part of a bankruptcy or similar proceeding)		 Service providers

Entities in our corporate family

Relevant stakeholders in connection with corporate transactions such as a merger or acquisition

Law enforcement authorities such as individuals assisting investigations and individuals involved in legal proceedings

Recipients as appropriate to protect the rights of MDVIP, our employees, the public, and others

Other third parties such as our affiliated physicians with your consent or at your direction
  • We generally do not collect information that is considered “sensitive” under State Privacy Laws and we do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
  • As described in the “Information That We Collect” section above, we collect personal information from various sources, including directly from you, automatically when you access or use our Services, and from third-party sources.
  • We retain personal information for as long as necessary to carry out the purposes for which we originally collected it and for other purposes described in this Privacy Policy.

Sales, Sharing, and Targeted Advertising Activities
We disclose certain categories of personal information to show you targeted ads on third-party properties and expand the reach and effectiveness of our own marketing campaigns. These disclosures may be considered "sales," "sharing," or use of personal information for "targeted advertising" under State Privacy Laws, and the table below covers the categories of personal information we disclose for these purposes and the categories of third parties that receive it.

Category of Personal Information Category of Third Parties
Identifiers (such as a hashed version of your email address or phone number or cookie IDs) Advertising and marketing networks
Internet and electronic network activity (such as information about your activity on our website) Advertising and marketing networks
Commercial information (such as records of services you purchased) Advertising and marketing networks



We do not engage in sales, sharing, or targeted advertising using personal information about consumers we know to be under the age of 18.

Opt Out of Sales, Sharing, and Targeted Advertising
You may opt out of activities that we engage in that constitute "sales," "sharing," or "targeted advertising" under the State Privacy Laws by:

  • Cookies and Similar Technologies: Following the prompts behind the Your Privacy Choices link in the footer of our Website. Your opt-out choice will be linked to your browser only; therefore, you will need to renew your opt-out choice if you visit our website from a new device or browser, or if you clear your browser's cookies.
  • Other Disclosures: Filling out our webform to turn off "targeted advertising," "sharing," and "sales" based on other data sharing activities we engage in.

You can also opt out by visiting our Website with a legally recognized universal opt-out signal enabled, such as the Global Privacy Control.

Access, Correction, and Deletion
You have the right to (1) request to know more about and access your personal information, including in a portable format, (2) request deletion of your personal information, and (3) request correction of inaccurate personal information.

To make any of these requests, please visit our webform here. You may also call our toll-free number at 1-855-490-4234 or email us at privacy@mdvip.com. To authenticate your request, we may ask you to provide additional information related to your recent interactions with us, such as your email address or other contact information.

Nondiscrimination
We will not discriminate against you for exercising your privacy rights.

Appeals
If we deny your request, you may appeal our decision by contacting us at qm@mdvip.com. If you have concerns about the result of an appeal, you may contact the attorney general in the state where you reside.

Authorized Agents
If you are an authorized agent seeking to make a request to opt out of sales, sharing, or targeted advertising on behalf of a consumer, please fill out this webform.

If you reside in California, you may also designate an authorized agent to submit an access, deletion, or correction request on your behalf. We may ask authorized agents to submit proof of their authority to make a request, such as a valid power of attorney or proof that they have signed permission from the consumer who is the subject of the request. In some cases, we may contact the individual who is the subject of the request to verify such individual's own identity or confirm the authorized agent has permission to submit the request. If you are an authorized agent seeking to make an access, correction, or deletion request on behalf of a California resident, please fill out this webform.