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09/27/2022
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Anthony D
This office is terribly ran. At one point they had an answering service that would route calls to India, they seemed to gone away from that and now just outright don't answer the phone and don't return messages. Need a referral? Forget it, they can't/won't coordinate with the other Dr.Office to obtain the proper treatment codes for insurance processing. By far the worst primary care doctor I have ever had.
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02/24/2019
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Mary L.
I can not believe what happened Thursday with my mother at this doctor's office. How could somebody work in the medical field that is so uncaring that the police have to come to enforce orders. And after the ladies in the office laughed about how a woman can get away with anything having a domestic violence restraining order on her. they can sit there and joke and make fun but it's too sad the office did not get to hear that part after he left. But then again how could you employ someone who willfully violates a restraining order and laughs with coworkers about how she's going to take the other party for everything they have. I would not want my mother in the same room as that assistant or nurse hearing the talk that I heard. I would not want a violent person around my elderly mother and will not stand for it. I think this doctor's office needs to have a look at their employees and who they hire and their background. I will be finding another doctor for my mother.
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10/01/2022
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Ara Severa
Super-informed, listens well, very willing to refer to providers I need to see. Office staff is very helpful as well.
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03/09/2025
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L V
Dr.Fagan is one of the very few that actually listen to you when your speaking without cutting you off or hurrying you along, he hears and addresses ALL your concerns, he not only shows professionalism but shows empathy towards his patients, he makes you feel that he choose to be a Dr. to help people not just for a paycheck, and has carried that with him throughout his career, he makes you feel heard and understood and does his best to help you, even if your just having a hard time and you need to be heard. I’ve worked in the medical field and have had many drs through my life time, and Dr.Fagan is a rarity in his field , to not only help us to navigate are health issues, but to also see us as humans with feelings and has empathy for his patients, a lot of drs act as they are the Gods of this world and forget they have seen 1000’s of patients so we are just another patient with a health issues, BUT Dr.Fagan makes you feel that you are his only patient and realizes that even though he has seen many ppl with similar health issues, he understands this is the FIRST TIME for you as a patient with this issues and still explains things,listens to you and helps to heal you both physically and mentally calming ur fears and answering ur questions, no matter that he has done that through his career thousands upon thousands of time, he is truly not just a great Dr but an amazing human being, I am FOREVER greatful for Dr.Fagan
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03/10/2022
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Carolyn Spangler
Terribly run office. They never answer their phones. If you leave a message with the answer service the office NEVER returns your call.
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12/04/2023
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melanie brown
So Dr Fagan wants 400 patients to pay $3500 a year for the privilege to be his customer? Wow. Lost all respect for a doctor I once thought was the best.Its all about the money. What a shame! Shame on you!
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03/25/2025
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barbara marsh
Everyone is always pleasant and professional and very little to no waiting.
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12/16/2023
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Ray Garcia
Always great service here.
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10/07/2019
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Andrew B
The physicians at this office are great. The staff at this office are terrible. They sit by the phone and listen to it ring while they chat on the side. For example, one time to make an appointment. I took a shower, had breakfast, drove over to watch the male at the front desk spinning around in his chair like a moron. Some staff do care but it is hard to get a hold of those for assistance.
Physician rating 5. Staff 1. Average 3.
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04/10/2024
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Geneva Lewis
Absolutely a wonderful family practice doctor with specialization in geriatrics and is a regional/national hypermobility expert. Watch his YouTube videos about hyper- mobility and its comorbidities aimed at family practice doctors. I saw him at a clinic at Casa Colina. It is absolutely worth the wait to see him. He’s a no-nonsense rarity- an excellent diagnostician and care provider.
He cut through the faulty perceptions that I had faced earlier and confidently and clearly identified my problem, providing an actionable treatment plan.
I’m feeling more confident about my future and health thanks to this amazing doctor.
I only wish I had known about him when my mom was suffering from a protracted decades-long battle with multiple medical conditions and small vessel disease induced dementia.
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05/26/2017
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Carlie Bogar
Being diagnosed with 2 rare diseases has been extremely hard. Its taken years to get a diagnosis and even longer to be treated. I have POTS ( Postural orthotical tachycardia syndrome ) and EDS (Ehlers Danlos Syndrome). Dr. Fagan has been the only doctor whose been willing and able to help me. My quality of life has been greatly improved by him. He is willing to help and is always educating himself at conferences to better serve his patients. By far the best doctor I've ever seen, and I've seen hundreds.
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12/12/2019
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Jennifer Amlung
Dr. Fagan is the greatest doctor ever! He is caring, friendly so you always feel comfortable. He listens to you, answers all your questions and the best thing is you never feel he is in a rush to leave. His staff is wonderful and always makes you feel important while you are there. I recommend everyone to him! He has been our families doctor for many many years. If you want a great doctor, then he's the one.
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07/30/2019
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Carolyn Rennegarbe
We have been seeing Dr Fagan for at least 7 yrs. We have found him very easy to talk to and he listens to us. Their staff are very pleasant, too. Would highly recommend him.
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08/20/2018
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Shayla Marie
I have had Fagan as my primary doctor for over 5 years now & have not been able to even meet him. You call the office & the people that answer the phones say you dont make appointments but when you go in they tell you that you need an appointment. They are always booked so if you actually want to be seen or treated then do not go here. Im switching offices & primary doctors.
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07/27/2016
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David Champ
Almost never answer's their phone. 20 min on hold all the time
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08/16/2023
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Frank DeJesus
EXTREMELY EDUCATED, GIFTED AND TALENTED STAFF. Thank you. Sincerely.
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05/20/2023
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Lj ann
I haven't met dr. Fagan yet but I met Jocelyn the pa and she is really nice and finally made me feel listened to after years of medical gas lighting. I was so happy to be able to talk to someone that knows about neck instability and connective tissue disorder. I agree the other posts about not getting though on the phone I wasn't able to cancel a couple apps because of the hour hold time.
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05/21/2019
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Cee Cee Canepa
First visit was awesome. Was looking to find a new GP near my workplace and fortunately Aspen Medical Group. It is an office for older patients only (geriatric - asked me if I was at least 40) and found it to be welcoming compared to a regular office. First, it was a calm and quiet atmosphere largely because there were no children (love them, but as I age, I prefer not to be in a waiting room full of sick little ones) -it was very clean and orderly.
I was immediately processed and no sooner than I sat down, I was called into a room. (HIGHLY unusual as I am used to waiting 1.5 - 2 hours between the waiting room and waiting for a doctor in a patient room). By the way, all the office staff / nurses on my way back to the room were kind and all were smiling. While this first time visit took longer because they were populating my file, I feel like if I went back it would likely be a fraction of the time.
I was seen by a young female doctor - Dr. Espinoza. I really liked her kind demeanor as she wasn't rushed and asked me thoughtful questions. I fortunately was only there for sea sick patches before a vaction - but was truly enjoyed my first visit.
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10/14/2020
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Leslie Udvardi
I have 4 kids w/ rare disorder that Dr. Fagan treats. I was so excited to finally find a MD that did. But the office manager, OM, was so unprofessional and downright rude. My children have very serious issues, cyst inside spinal cord, seizures, tip of spin rests on brain stem, Hoshimoto's, flattened pituitary w/ disfunction, hyper intracranial pressure, central sleep apnea w/ periodic movement disorder, dysregulation of majority of bodily functions. Dr. Fagan doesn't take our insurance but our insurance would pay them directly because they are as desperate as we are to find us a doctor and have done so in the past. The OM said that would be fine. Next step, I wanted to know if the doctor would be willing to take my kids. This would have taken 2 minutes with Dr. Fagan at his convenience. The OM came down hard. You need an appointment. My kids are adults, they are disabled. Two have extreme anxiety and do not leave the house. I don't understand what the OM couldn't understand about the difficulty of getting the insurance to get us the paper work and getting the kids into the office during covid just to find out Dr. Fagan won't treat us. Haven't found one MD yet willing to. I am embarrassed to say that I was so shook and disheartened, not to mention I couldn't get a word in edge wise, that I hung up on the OM. Never done that before.
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03/16/2023
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Rowena Potter
I am always pleased with Dr Fagan's knowledge, recommendation and time. He really takes time in listening about your concerns. I take my 86 year old mom to him and he was the one who diagnosed mom with Lewey body dementia and if course the symptoms that was manifested is a Lewey body dementia. Otherwise we will not know what is going on with mom
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04/24/2025
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Susan Bowers
Amazing staff, kind, friendly, attentive and professional. And Dr. Fagan is always excellent.
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01/02/2025
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Al B
WARNING that unless you participate in the annual membership priority medical program, you WILL NOT see Dr. Fagan. You will not be told this until you try to schedule an appt. You will see a physician's assistant, regardless of your insurance, even a PPO. Very misleading...
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02/05/2025
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Judith Heffron
My experience with the health services provided by Dr. Fagan and his staff are the BEST I have ever experienced with any doctor or any other medical facility.
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04/24/2025
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Judy Hartman
I have had wonderful experience with Dr.Fagan and his staff ❤️
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10/29/2019
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Kathleen O'Donnell
I have been a patient of Dr. Fagans for years. All the staff are above average, but Dr. Fagan is the best, hands down. Dr. Fagan acts like he enjoys being a doctor, like he is a scientist who is truly searching for the best way to help you, in your circumstance. No ones gonna be perfect, but Aspen Family Medical Group continually tries to be...that's pretty impressive to me. Oh, and btw, I'm not geriatric, so he seems to be skilled with 'doctoring' all ages. :)
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04/24/2025
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Steven Haltom
Dr Fagan and 2 staff members are always professional and personal each visit.
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05/30/2017
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L B
Wonderful Doctor. Many of my family members go here. His staff was so helpful, they got he in right away and Dr Fagan is very thorough, kind and funny. He doesn't rush you out the door. Glad I found him.
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06/30/2022
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Scott and Vicky Russell
Dr. Fagan understands the needs of old folks. I am 70 and here's taken good care of me for almost 10 years.
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05/03/2017
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James Vanderwalker
Good people... Jocelyn took good care of me and got me some answers I've been waiting to hear
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03/04/2020
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Cynthia Cooper
This is a fantastic office! Meredith Dettmer is the reason I am still living today. Her hasty actions of taking care of me resulted in amazing care. I also love all of the staff. They are so kind, helpful and accomodating!! Thank you very much Aspen Family!!
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08/04/2017
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Eric X
I saw the PA and medication was prescribed wrong and I been waiting over a week for test reults and want me to wait another week to go over them. Frustrated!
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04/04/2018
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Jerry Talamantes
whats going on here i call and thier number does not work
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09/30/2020
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Drew S
Dr. Fagan 5 star
His staff -1 star. Angel or whatever her name is thinks that she is in charge and speaks for the doctor. YOU ARE NOT THE DOCTOR DO NOT GIVE YOUR "MEDICAL ADVISE"!!! That being said, Dr. Fagan is great and so is Dr. Zuniga who I had one time.
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06/16/2024
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X Bey
Dr. Fagan and the team at Casa Colina are wonderful. I cannot speak highly enough. Their insights have been life changing. When hearing of the many complaints of EDS/HSD patients many docs give up. They think we're hopeless cases but not Dr. Fagan and the Casa Colina team. Suddenly mysterious pains or weird happenings that plagued us patients for years suddenly have an explanation and a solution. Patients with EDS/HSD are some of the most gaslighted in medicine (Google the article or join a group). I do not doubt the fact that women make up the majority of EDS/HSD patients is a major contributing factor especially when you take into account our hysterical history with medicine. Medical gaslighting causes more pain than our condition. Empathy (not sympathy) along with active listening (not dismissing) is the best medicine for our "incurable" condition and Dr. Fagan and the Casa Colina team prescribe a healthy dose of both with every interaction.
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12/14/2017
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Mary Guenthart
Wonderful with geriatric patients! Dr. Fagan, Jocelyn, Symphonie, Angel, Jessica and the entire staff are exceptional. I would have given 5 stars but I feel there could be more "hands on physical exams" on the patients. The office is incredibly patient, kind and respectful to older patients. I am very happy we found this office.
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08/13/2018
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isaac ramirez
Dr. Fagan and his staff are the most professional and are absolutely the best family practice and geriatrics. Their care and kindness alone towards their patients are noteworthy enough to keep coming back. I am so happy to have found this place for my 101 year old grandmother. Thank you Aspen Family Medicine for your customer service, genuine kindness and care. My grandmother is in good hands with you and I would not have it any other way.