Michael Zerafa, MD

Listen.. any doctor's office can hook you up to a blood pressure monitor, and slap your knees with a hammer once a year... When the crap hits the fan in the way of personal health, you want a doctor and staff who are going to step on the gas.

These people are THE BEST. Full stop.

It's clear that with Dr. Zerafa, there's a personal dedication to his craft and how he views our health. It's not just a job. That's what is missing in the US medical industry. It's not just about making you comfortable, it's about being your advocate when you're on the bench.

Zerafa and his team were an absolute lifeline for me this year. They pushed through a lethargic medical system, navigated goofy paperwork, and got me on my feet so I can feed my family.

I am deeply disappointed to see Dr. Zerafa switch to a concierge/MDVIP model. This change feels extremely unethical and exclusionary. Requiring patients to pay a hefty annual membership fee for basic access to their primary care doctor does NOT improve healthcare for the community, it only benefits those who can afford to pay thousands out of pocket on top of insurance costs.

Healthcare access is already difficult enough, and this decision widens the gap between the wealthy and everyone else. In a community like Fenton, this move leaves behind many patients who have trusted this office for years. It sends the message that quality, attentive care is only for the privileged few.

I strongly urge patients and providers to reflect on the long-term harm of concierge medicine. Medicine should be about compassion, equity, and service, NOT exclusivity and profit.

That said, the office stated they care for 3000 patients right now and they are going to bring that down to around 600, displacing 2400 patients in our community is honestly abhorrent.

What a horrible move to make, and not conducive to positive healthcare outcomes at all. Anyone who buys into this has more money than they do sense.

To make matters worse, the transition has been handled very poorly. In my experience, the MDVIP representative assigned to communicate with patients has crossed professional boundaries, including contacting my family members and discussing details of private conversations without my consent. This behavior, in my opinion, is highly inappropriate and unprofessional. It has made an already upsetting situation even worse and further eroded my trust in this practice.

I’ve been a patient of Dr. Zerafa for many years, as well as my wife and our two boys. My parents have been going to this practice for even longer. Dr.Zerafa is an excellent doctor. I’ve even stayed with the practice after my employer changed its health provider, leading to this office being out of network and driving my costs up. I stayed because I valued the relationship I had with Dr.Zerafa and the service we received. I trusted that he would always put my family’s health above all.

Today, I was informed that Dr.Zerafa and the practice do not share that value or that care for my family. He has decided to become affiliated with MDVIP, raising the cost threshold for my family to continue seeing him to over $10,000 a year in just fees alone. Healthcare should not be about upselling memberships or turning away loyal patients who can’t afford premium VIP coverage. I really believed Dr.Zerafa was on the good side of this ongoing issue in American healthcare. It’s clear to me now that I could not have been more wrong.

I’m so unbelievably disappointed and honestly just appalled that a doctor that I put so much trust into would sell out and discard my family like this to improve the bottom dollar.

If you are in the upper echelon of wealth and want a good doctor, this office can provide that. But if you want care and respect for you and your family, I’d advise you avoid this practice all together, even if you can afford the new premium.

He is an outstanding doctor. He definitely cares about my health, and is always available for me.

I have had nothing but great experiences with Dr Z. He has been such a great influencer in my life. I've never had a doctor who has been so attentive and willing to help with my concerns. I will continuously recommend Dr Z to my friends and family.

As long as you don’t complain about their office staff and their N.P you will be ok. But as soon as you voice complaint about their medical service, they don’t want to help you, if fact if they feel you slighted them in any way , they retaliate against you, so much for your oath to help the sick. All you care about is insurance payments and making sure your staff is not held to a higher standard! UPDATE. After this office failed to meet my standards for medical care and I was forced to seek a new doctor, I was informed on Nov.26 2024, that all my medical records & financial information was breached or hacked from this office because of their lack of security!! Beware of this doctor and medical staff, NO ONE HERE CARES ABOUT YOU !!!!

I have high standards, these guys are really good. Compassionate, caring, and willing to take the necessary time to speak with you. I've had nothing but great experiences with Dr Z, and his staff including the NPs and PAs. Totally recommended.

Good luck getting a better doctor than Dr. Zerefa, for a primary care physician his knowledge succeeds that knowledge of individuals who only specialize specifically in one field, I might be a little bias but he knows a lot, i’m not claiming that he knows everything but giving credit to where it’s due.

He’s been on my case for 3 years trying to help my iatrogenic symptoms that persisted after adverse events with multiple psychiatric medications when I was 20 years old (I’m 23 now).

He didn’t prescribe me those medications but he’s stuck with me trying to help, sending referrals, trying other medications, (I’m open minded to medicine, it’s not all the same even if imperfect and I’m still hopeful about eh future of medicine), monitoring my hormones and never invalidating my traumatic experience in 2020 that began with a quack psychiatrist (they’re not all quacks) and those multiple adverse events that spun my health downhill.

He’s not a lazy doctor, he’s not a pill mill, far from one, his approach to addressing health is very scientific and I don’t know where I’d be in life without him.

Lastly the staff are all very amazing

Although I have not seen Dr. Zerafa as a patient, I’ve seen Rheannon McDonald PA on a few occasions now, and I’m so beyond impressed. Her knowledge and attentiveness is really unmatched by any provider I’ve ever been under the care of . I really trust her clinical guidance and appreciate her care. She always takes the time to ensure I am cared for and formulate a treatment plan that is best for my overall health and lifestyle. It is evident she is a phenomenal provider!
In addition, every office staff member I’ve interacted with have also been nothing short of lovely and helpful. Really just a great practice overall!

My name is Jaden , one of his many patience, I’ve had medication induced issues and he has been very understanding, supportive and caring. There’s really not many doctors out there like him.

The office sent me a reminder card for a mammogram, if I was interested please call. I called, receptionist/nurse, not sure who she was, responded by telling me I haven't seen the Dr in over a yr so I needed to come in for an appointment first? I suggested I make an appointment and come in after my mammogram and was told no, not how it is done.

Was then reminded that I turned down a zoom appointment during covid. I am not on any maintenance meds nor sic for that so I passed and said for the office to let me know when they opened up for normal biz.

I explained that I don't have the money or the time for random visits, she said she couldn't help that. Ok, no worries, guess I'll find another Dr and she said to do what I needed to do.

A month later, I got a very nasty note from Dr. Z telling me that my test results, over a yr ago from this conversation, were bad and while he suggest I see someone, he would not be that Dr. Because of me questioning the unnecessary (my opinion) visit. I say IF my blood work came back bad, why would they not say when I didn't want the zoom meeting in the first place? It's not like they would be doing BP, etc.

I was so disappointed as my husband really liked him, thought we would have a good relationship etc. But I won't be treated as a cash cow and then told oh by the way you need to see a Dr and here are some referrals

Would not go anywhere else! Most caring and helpful Doctor I have ever had. Brought all of my family here and they are equally as happy with him. Spends plenty of time with you and listens to all your concerns. I highly recommend him!

Dr. Zerafa is a awesome doctor and his staff is amazing. I highly recommend him and his staff.

Dr Zerafa is an excellent doctor. I have recommended a few people to him and they are very happy with him too!

Combine a knowledgeable, caring and compassionate doctor and you end up with Dr. Zerafa! He listens, makes suggestions, doesn’t pressure ideals, and you can tell how much he actually cares. My wife and I were so lucky to have found him about five years ago and we love him!

Dr. Zerafa is an excellent doctor. He became the primary care physician for my husband and I a few years ago and we couldn’t be more pleased with his caring personality and attention to detail. Great doctor with a great staff.

great physician that actually cares about his patients!!

I had an bad infection on my leg that wouldn't heal. Dr. Zerafa changed my antibiotics the Hostpital had previously given me (that didn't work) however he had enough foresight and education to realize what was going on in my leg might not be healing due to a vascular issue. So he scheduled a date with Dr. Shuster (Vascular Specialist in Grand Blanc) to have it looked at. In the mean time I end up in the Hostpital again for the same wound, and end up being in there for 3 days and not 1 doctor or nurse (I seen probably a dozen) considered maybe we should take a look at a vascular issue. Finally a week and a half after been in the Hostpital in which they put me on IV Antibiotics at home with a PIC Catheter in my arm, I go and follow thru with the meeting with the vascular specialist. He finds that I have a vein that is broken in my leg not allowing for proper blood flow through my leg causing the wound not to heal, also causing leg and foot pain that I've been dealing with for years.

I am so thankful for Dr. Zerafa's thoroughness and obvious wonderful education. Sometimes when you have a major problem you seek out the Top Doc's in America. If their is a top Family Primary Care Physician List on google, Dr. Michael Zerafa should be right up there at the top. And he's right here in my hometown Fenton, Mi

Thanks Doc

A patient for life,

Ron Wolfgram

Dr. Zerafa is what you should hope and pray that a doctor should be. He is kind, smart, listens, and explains everything. We were so fortunate in our two years back, to find someone as outstanding as Dr. Zerafa. My Wife is a self-sufficient Type I Diabetic, who Dr. Zerafa referred to U of M Endocrinology just to make sure that he was covering his bases. Their care was substandard, compared to Dr. Zerafa's. She only wanted him to Manage Her condition. We will miss him terribly. For those of you trying to find a new Doctor, you had better hurry. Great Doctors like Dr. Zerafa will have a booming practice in no time at all.

My children and I was with Dr.Zerafa for a couple of years and he was a great doctor. I really miss having him as our doctor but since moving to Florida we found another great one.

Our entire family adores and trusts Dr Zerafa and the lovely Holly. He will offer treatment plan options and cover the pros and cons until I can make informed decisions about my family's health care. Best doctor I've ever had.

Zerafa is awesome. My entire life I've had doctors who are just these figures who come in (30 minutes late), ask you some questions then walk out. Zerafa is not like that at all. He is a real person who will actually talk like a human being with you. It is so great to actually look forward to the doctor coming in as opposed to dreading the awkward boredom you feel from other docs.

I would recommend him to anyone.

We have moved our entire family to Dr. Zerafa. He is amazing, and we all feel comfortable meeting with him. He takes the time to really get to know his patients, and meets all of our individual needs.

Excellent Doctor, many doctors treat their practice like a fast food chain, they just want you in and out asap. Not the case with Zerafa, He's always listening and never rushing. Really makes me feel comfortable. Highly Recommended.