FAQs for Patients

Frequently Asked Questions

Most MDVIP-affiliated primary care practices accept insurance (your physician can tell you whether they accept your specific insurance plan). Your annual fee pays for preventive care medical services that insurance usually doesn’t cover (e.g., advanced diagnostic testing and screenings). Your physician will continue to bill your insurance and charge copays as he or she currently does for other medical services like sick visits.

The MDVIP Wellness Program includes tests, screenings and diagnostics that go beyond what is typically included in your health insurance plan as part of a basic physical exam. The detailed results of this additional testing, in combination with one-on-one counseling with your doctor, will be used to develop your customized wellness plan. It’s a more proactive approach to staying well—developing a clearer picture of your health risks and making a plan to minimize them.

Yes. Most MDVIP-affiliated practices accept Medicare. Your doctor can discuss the coverage his or her practice accepts.

No. The annual fee for an MDVIP membership pays for services not typically covered by your insurance and is not reimbursable by insurance.

Yes. After you have received your annual wellness services, the yearly fee may generally be reimbursed by flexible spending accounts (FSAs), medical savings accounts (MSAs), health reimbursement accounts (HRAs), and health savings accounts (HSAs). If requested, your physician will provide you with a statement of services to present to your benefits administrator as reimbursement may be sought through the FSA claim submission process. Please note that the fee cannot be paid using an FSA debit or credit card.

No. In most cases, the MDVIP program fee may be paid quarterly, semi-annually or annually, and you may use a major credit card or check. You can also set up convenient automatic payments through a checking or savings account electronic debit option.

For patients who itemize medical expenses on their tax returns, the annual fee may be deductible. Check with your tax advisor if you have specific questions.

If the MDVIP wellness services were not performed, you may be eligible to receive a prorated refund. If you have received the testing as part of your MDVIP Wellness Program, a refund is not available and any unpaid balance of the annual fee remains your responsibility. As more than 90 percent of patients in MDVIP-affiliated practices around the country renew each year and patient satisfaction is consistently high, we believe you will be very satisfied with the program and your overall healthcare experience.

In order to help you easily connect with your doctor and make healthy choices every day, MDVIP has designed two tools to support health and wellness. Through MDVIP Connect website and app, you will be able to communicate securely with your doctor from your desktop and mobile devices, manage payment profile and schedule payments (if applicable), get support from MDVIP and view the results of your MDVIP wellness services.

On the Connect website, you'll also be able to:

  • Take an interactive Health Assessment that provides immediate insights into their current health status;
  • View or download your personal health record;
  • Find meal plans and recipes from EatingWell®;
  • Access a library of exercise animations and workout programs.

Through the Connect app, you'll be able to:

  • Import and view health data from your doctor’s practice and other specialists, if connectivity is available;
  • Manage health information for your family (with their consent);
  • View appointment information and recent lab results;
  • Update your contact information.

MDVIP-affiliated internal or family practice physicians will usually treat your children (between the ages of 16 to 25) for routine office visits or sick care without any additional membership fee. This may vary, so please check with your MDVIP-affiliated doctor. Also note that standard fees, insurance co-pays, coinsurance or deductibles may apply.

Your doctor may see your out-of-town guests for sick visits and urgent matters. As this may vary, please check with your MDVIP-affiliated physician. Fees, insurance co-pays, coinsurance or deductibles may apply.

Practices are filled on a first-come, first-served basis. When a doctor reaches his or her membership limit and additional patients would like to join, a waiting list is established. If a specific practice is closed, another local MDVIP-affiliated physician may be available to you. Click here to find other doctors in your area.

Your doctor will arrange for coverage. You will receive contact information for the covering physician as needed. Additionally, many MDVIP-affiliated physicians will respond to patient messages when they are away.

Once you and your doctor have determined that a second medical opinion is necessary or a recommended treatment is not available locally, your MDVIP-affiliated physician can work with MDVIP to help arrange for you to be seen at one of the Medical Centers of Excellence facilities .

No. The cost for the medical treatment you receive may be billed to you or your insurance, depending on your coverage. You or your doctor should verify that the MCE facility accepts your insurance. Additional costs for treatment, travel and all other accommodations are your responsibility.

No. Your doctor and his/her staff are independent from MDVIP and are not MDVIP’s agents or employees. Your doctor runs his/her practice, and MDVIP does not own or manage your physician’s practice.

No. Your doctor and his/her staff are independent from MDVIP and are not MDVIP’s agents or employees. Your doctor runs his/her practice, and MDVIP does not own or manage your physician’s practice.

No. This is entirely up to you and your physician, and MDVIP does not limit you in any way. In fact, MDVIP has no involvement in making referrals. You will continue to see any specialists or other providers as you did before participating in the MDVIP Wellness Program, and you may seek care at any hospital or with any specialist.

MDVIP makes wellness and prevention easier by providing your physician with innovative tools and technology. MDVIP supports your physician’s practice and seeks to eliminate barriers to a positive healthcare experience. Your doctor will determine whether and how to incorporate these tools at his/her discretion. Read more about the MDVIP model and patient benefits here.

Paying your MDVIP bill is easy. Here are three fast, simple ways to pay:

  1. Login to the MDVIP Connect website (visit login.mdvip.com). Then click on Manage Payments. And follow the directions from there.
  2. Download the MDVIP Connect App for iPhone or Android. Then click on Settings and then Payment Methods.
  3. Call Member Services at 1.866.696.3847.

The annual fee for MDVIP-affiliated practices ranges between $1,650 and $2,200. It varies based on locale. Patients can typically pay the fee quarterly, semi-annually and annually. You can find a physician's fee on their page. Go to Find a Physician to see the fee for individual practices.

The annual fee for membership pays for the MDVIP Wellness Program, which consists of comprehensive, advanced health screenings and diagnostic tests not typically covered by insurance.

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