An office filled with kindness as well as expertise

I am so grateful to be a patient of Dr. Gelvin in Sarasota, Florida as he is truly a medical caregiver whose goal is to help his patients. Whenever I have met with him he has been patient and willing to spend as much time as needed to address my concerns. His is NOT arrogant, condescending, or dismissive, rather you know at that moment in time, his only focus is to help you resolve your health issues. Of course, all offices manage on a top down system so I believe the greatest testimony to Dr. Gelvin is his office staff who have been with him for more than a decade. Karen, the office manager, is willing to help all patients navigate their insurance and billing problems. Indeed, I know this first hand as she worked overtime to resolve a billing problem I had with another diagnostic facility - this was definitely not her responsibility but she did so because the entire office is just that focused on helping their patients. Then there is Dr. Gelvin's medical assistant, Crissy, who has the patience of a saint and in addition to returning phone calls, making sure all referrals are up to date, taking requests for prescription refills, ensures that patients are seen on time. Seriously, I have never waited to be escorted into an exam room, Crissy is waiting for you before you sit down in the waiting room! This entire office is driven by one goal, patient satisfaction and well being. Other medical offices should use Dr. Gelvin and his team as a model - everyone would benefit.